• Launch a citywide 311 Tracking System so every complaint gets a follow-up, status update, and timeline for resolution.
• Create satellite City Hall locations for accessibility so residents have access to do city business.
• Determine location for the permanent NOPD headquarters & City Hall. 
• Get city workers out of their offices and into the community, increasing face-to-face engagement to solve problems where they happen.

• Implement public performance reviews for department heads and city contractors, with clear, measurable benchmarks for success.
• Reform property tax assessments to ensure fairness for homeowners and prevent predatory increases.
• Implement a three-year financial forecast to ensure responsible budgeting and more frequent assessments for better fiscal planning.

• Establish a Mayor’s Office of Ethics and Government Integrity to prevent waste and misuse of city funds.
• Implement an independent audit to investigate inefficiencies and waste in city government.

• Create a Mayor’s Office on People's Empowerment to increase public input on major policies, budget decisions, and community investments.
• Fortify and frequently update our citywide neighborhood association list to help residents organize and advocate for their communities effectively.

Government Responsiveness & Efficiency

• 311 Response Time & Resolution Rate – Track how quickly service requests are answered and resolved, with a goal of completing most non-emergency requests within 48 hours.
• Usage of Satellite City Hall Locations – Track the number of residents utilizing new service centers, reducing the burden on downtown City Hall.

Transparency & Accountability

• Number of Independent Audits Conducted – Measure the effectiveness of independent reviews of city contracts and spending to eliminate waste and corruption.
• Performance Reviews for Department Heads – Require annual public-facing evaluations of city leadership, ensuring each department is meeting clear, measurable goals.

Eliminating Corruption & Strengthening Ethics

• Number of Ethics Violations Investigated & Resolved – Track enforcement actions by the Mayor’s Office of Ethics and Government Integrity to root out corruption.
• Reduction in City Lawsuits Related to Fraud & Mismanagement – Measure improvements in financial oversight and governance.

Community Trust & Satisfaction

• Annual Resident Satisfaction Surveys – Measure how residents rate their experience with City Hall, 311 services, and public engagement efforts.
• Increase in Neighborhood Association Participation – Track growth in local advocacy and participation in government decision-making.